If you need to contact SillyTown.com for any reason, please use our contact page. Due to the high volume of calls we receive, it is always quicker to use our contact form. We prefer email inquiries as they also provide a paper trail and written confirmation. To track your order online, use your member login. Once you login, you will see a tracking option along with order history and member info.
Take a look at our Frequently Asked Questions for up to date Q&A.
WCI (SillyTown.com / Pickleball.net) is the sole owner of any information collected from this site. We will not sell, share, or rent any information to others.
Our online orders are conducted through Linkpoint Central. They are a trusted, secure payment site. If you would like more information on their security please visit www.linkpoint.com.
Our server records log files of visitors, but no individual user info is logged. Linkpoint Central logs IP addresses with your order for fraud protection only.
Our e-mail list will provide users with the latest site developments, new product lines, sales, interesting info and more. We DO NOT share or sell your email address with ANY third parties.
From time-to-time our site requests information from users via contests. Participation in these contests is completely voluntary. Information requested may include contact information (such as name and shipping address). Contact information will be used to notify the winners and award prizes.
We can only ship smaller packages to Canada. Canadian customers are responsible for all customs fees due upon arrival of order. Shipping charges calculated in shopping cart are strictly courier fees and DO NOT include any customs fees due. The only service available for shipping to Canada is via United States Postal Service using either First Class International or Priority Mail International. All calcuations are based on weight. First Class International has a 4 LB limit. Any orders over this weight limit must select Priority Mail International. International orders do not qualify for FREE Shipping.