Q: What forms of payment do you accept?
A: We currently accept Visa, Mastercard, Discover, American Express.
Q: How much does shipping cost?
A: Our secure shopping cart calculates real-time FedEx and USPS shipping costs based on the weight of your products and delivery address. Before inputting your credit card information, you will see several shipping options to choose from. You have control in selecting how fast you'd like to receive your package. The most common and cost effective option is USPS Priority Mail which typically takes only 2-3 buisness days for delivery in the US. It's all up to you! See additional shipping FAQ's to answer more of your shipping questions.
Q: When does my order ship?
A: All orders placed by 5:00pm MST with paid shipping fees will ship the following business day. Weekend delivery for FedEx is NOT available. Priority Mail can take 2-4 BUSINESS days. If you select FREE shipping option, your order will ship within 1-3 business days. Weekend days and holidays do not count as business days.
Q: Do you ship internationally?
A: We can only ship smaller packages to Canada. Canadian customers are responsible for all customs fees due upon arrival of order. Shipping charges calculated in shopping cart are strictly courier fees and DO NOT include any customs fees due. The only service available for shipping to Canada is via United States Postal Service using either First Class International or Priority Mail International. All calcuations are based on weight. First Class International has a 4 LB limit. Any orders over this weight limit must select Priority Mail International. International orders do not qualify for FREE Shipping.
We also ship to APO/FPOs through the United States Postal Service. Please allow extra days for delivery for any APO/FPO and International orders.
Q: How long do the launchers last for?
A: Our water balloon launchers can last for years if they are taken care of. Being made out of quality products will keep you launching for a very long time. Extreme weather conditions will shorten the life of your launcher as well as any mishandling. Inspect your launcher often for any tears or cracking in the tubing to prevent serious injury.
Q: How do I get the maximum distance when launching?
A: There are several things you can do to increase launching distance. Try smaller water balloons, we've found that filling balloons to the size of a tennis ball works best. Launch the object at a 45 degree angle. And experiment by having the people holding the handles move closer together or further apart. Good Luck!
Q: What is your return policy?
SillyTown.com / WCI will help you replace any defective product that is not caused by mishandling or misuse. Pickleball paddle warranties vary by manufacturer. We will help faciliate contact with the manufacturer on Pickleball paddles and other Pickleball equipment, but ultimately it is up to the manufacturer to determine if your issue is a warranty issue that qualifies for replacement. Returns of non-defective items are accepted ONLY if item(s) are in NEW AND UNUSED condition. You will be credited your order amount minus any shipping charges and a 15% re-stocking fee. You must request a return authorization number for either type of return by using our contact form and explaining your situation. Read our complete Return Policy here.
Q: Can I put a SillyTown link on my page?
A: YES! ... and we'll greatly appreciate it if you do. We have special banners made up just for that. Use our Feedback Form to request one. Also include specific dimensions, animated / non-animated if required.